Refund and Returns Policy

1. Product Condition Acknowledgement

By placing an order for used or surplus goods, you confirm that you understand and accept:

Items may show cosmetic wear, marks, or signs of previous use
Items may not include original packaging, inserts, or accessories (including foam)
Images are for illustrative purposes only and do not represent the exact unit supplied

Claims based solely on cosmetic differences, where the item matches the description, will not be considered valid grounds for refund.

2. Order Accuracy & Customer Responsibility

It is the customer’s responsibility to ensure that:

The correct product has been selected
The item is suitable for their intended use
Dimensions, specifications, and compatibility have been checked prior to purchase

We are not liable for incorrect purchases made by the customer.

3. Delivery & Proof of Receipt

All orders are shipped using tracked delivery services.

Proof of delivery (including photographic evidence where available) will be considered conclusive evidence of receipt
Responsibility for goods passes upon confirmed delivery

Claims for non-delivery must be raised within 48 hours of the stated delivery date.

4. Damaged in Transit Claims

Any items received damaged must be:

Reported within 24 hours of delivery.
Supported with photographic evidence of both the item and packaging.

Failure to report within this timeframe may result in the claim being declined.

5. Returns Condition Enforcement

Returned items must:

Be in the same condition as received
Not have been further used, altered, or damaged

We reserve the right to:

Deduct from refunds for damage or excessive handling
Refuse refunds where items are returned in a different condition

6. Refund Processing

Refunds will only be issued once:

The item has been received and inspected
The return meets our policy requirements

We reserve the right to withhold refunds until satisfactory inspection is completed.

7. Chargebacks & Payment Disputes

Before initiating a chargeback, customers agree to contact us directly to resolve the issue.

Where a chargeback is initiated:

We reserve the right to provide evidence including order details, tracking confirmation, photographs, and correspondence
Fraudulent or unjustified chargebacks may be disputed and may result in:
- Refusal of future orders
- Recovery of costs incurred

8. Fraud Prevention

We reserve the right to:

Cancel or refuse any order suspected of fraud
Request additional verification before dispatch
Delay shipment until verification is complete

9. Business Customers (B2B)

For business customers:

Goods are deemed accepted unless reported within 48 hours of delivery
Returns are not accepted unless agreed in writing
No “cooling-off period” applies
Liability is strictly limited to the value of the goods supplied

10. High-Value Orders / Bulk Orders

For high-value or bulk purchases:

Additional verification may be required
Delivery may require signature confirmation
Returns may be subject to restocking fees (where agreed in advance)

11. Restocking Fee

We reserve the right to apply a restocking fee (up to 20%) on returned items where:

Items are returned after handling beyond reasonable inspection
Items require cleaning, repackaging, or refurbishment

12. Refusal of Service

We reserve the right to refuse service, cancel orders, or decline returns from customers who:

Repeatedly abuse returns policies
Make unreasonable or fraudulent claims
Initiate unjustified chargebacks